This is a tool aimed for use by duty managers. It allows easy recording and analysis of all information received relevant to duty managers, concerning events during their shift.
– A record of events that occur during duty manager shift.
– Search and analysis function to investigate specific issues.
– Standard report for morning meeting to advise on all events.
– Unresolved items can be handed over to the next shift.
– Replaces the “black book” in an easy, efficient and user-friendly way.
– All matters that are not resolved within the shift are easily handed over to the next shift.
– Provides a database of all events and compensations for future analysis.
– Can be used to improve service to guests.